Protect Yourself from Email Scams (e.g. Phishing)
You may have experienced or read about recent incidents of unsolicited email messages masquerading as legitimate companies, attempting to solicit recipients into divulging personal and financial information. These "phishing" (also called "brand spoofing") emails may send you to web sites pretending to be legitimate companies or government agencies that ask for your personal and financial information. At no time do we request personal or financial information by sending out unsolicited emails. As a good practice, we advise our clients to NOT send personal identification numbers, account passwords or any other confidential information by email, since email should not be considered a secure method of communication.
How The Scams Work
A common email scam uses unsolicited email to deceive consumers into disclosing confidential personal information. The deceptive email may suggest clicking on a link or attachment for any one of the following reasons:
- Change / update to personal information
- Possible suspension of client cards or accounts
- Possible loss of deposit insurance
- Application for products
After clicking on an attachment or link from the unsolicited email, the user will be taken to a bogus site that requests confidential personal information, which could include:
- Bank Card Numbers/User ID's
- Account Numbers
- Personal Identification Numbers (PINs)
- Credit Card Numbers
- Social Security Numbers
- Other Personal or Private Information
How to Identify Scams
There are some commonalities that can help you identify the scams:
- They are designed to mimic the look and feel of a genuine site
- They are most commonly sent out through unsolicited emails, containing links or attachments.
- The Web address will often have the "@" symbol or a numeric address (eg.123.456.1.2).
- The address may also include the word, phrase or text 'netxinvestor' to make it appear authentic.
How to Help Protect Yourself
It is important to understand that there are ways in which you can help protect yourself from email fraud and web sites that request your personal or banking information:
- If you receive an email that appears to have been sent from Pershing Advisor Solutions asking for personal or financial information, do not reply or click on the link in the email. The most prudent course of action would be to delete this type of email. If you have any questions, please feel free to contact customer service.
- Always access the NetExchange Investor web site using your bookmarks or our published URLs.
- Review your financial statements regularly for unauthorized or suspicious transactions.
- Never send personal and/or financial information via unsecured email.
- Do not trust email headers. They can be easily forged.